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The overall aim of the e-Health Directorate is to deliver and maintain a comprehensive integrated information technology and health information strategy in order to ensure that the right information is provided in the right place at the right time, to support highest possible levels of diagnosis, treatment and care of patients and clients, to support continuous improvement of the health of the populations we serve and to achieve more effective integration between Health and the care services of our Local Authority partners. This includes patients’ case notes and other information for clinicians working in the community and primary care, in outpatient clinics, on the point of admission for inpatients/day cases and for review after discharge: it includes developing and supporting electronic information systems for clinical and management use: and it includes collection and analysis of data required by the Scottish Executive Health Department, for local monitoring of activity or performance, and for surveillance and protection of the health of our populations
The e-Health Directorate has approximately 1,400 staff, a revenue budget of approximately £41m, annual capital budget of approximately £3-5m and non-recurring e-Health budget of approximately £16m. The e-Health Directorate comprises the following departments: Operations / Strategy and Programmes / Information Management / Business and Resource Management and Health Records who are responsible for the delivery of Health Records services across NHSGGC, including outpatient reception, emergency departments, admissions, scanning hubs, referral management centres and medical legal requests.
To work as part of the multi-disciplinary team to support effective clinical care by providing efficient administrative, clerical and receptionist services within the paediatric wards. To provide a reception service for patients and visitors arriving within the ward. To answer telephone enquiries, taking/relaying messages and providing information. To maintain electronic and paper based patient records systems providing confidential, accurate and up to date information. To maintain patient demographic and administrative data through continual checking and updating of TrakCare patient management system. To provide administrative support to facilitate the patient’s progress through their care pathway. Personal responsibility to ensure that all duties are undertaken in accordance with the data protection act, Caldicott guidelines and local policies regarding confidentiality and access to patient health records.
Knowledge required to undertake the role will be established through relevant in-house training relating to processes and procedures, TrakCare patient information system and stock ordering system with expectation of performing at a fully competent level within a specific time period (tbc).
Previous clerical/reception experience. Previous experience of working with the general public in a customer service environment. Good organisational and communication skills. Keyboard skills. Proficient use of computer systems.
For informal enquiries regarding this post contact Suzanne Ginley, Health Records Manager on 0141 357 8956.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs .