Job Advert
NHS Forth Valley is looking to recruit Facilities Helpdesk Call-Handlers to work in the Facilities Hub. The department is open 8 am – 18.00 pm Monday to Friday. Weekends 09.00-17.00 will be required on a rotational basis
The work will involve handling patient and non-patient transport requests recording all relevant information and processing it according to standard operating procedures. You will provide an efficient, effective service to all users of the Facilities Helpdesk (Hub) and will receive calls relating to a variety of issues, subjects and requests.
A good working knowledge of Microsoft Packages as well as having experience in handling telephone calls is desirable.
Informal enquiries are welcome; please contact Heather Honeyman by email heather.honeyman@nhs.net
The duties of this post require the successful candidate to be a member of the Protecting Vulnerable Groups (PVG) Scheme. More information on this scheme can be found at www.disclosurescotland.co.uk
Please note that the majority of correspondence is sent by e-mail, therefore please check your e-mail regularly (including junk folders).
NHS Forth Valley is positive about disabled people and is committed to offering an interview to disabled people who meet the minimum criteria for the job. Please contact the Recruitment Office on 0330 041 4694 if there are any reasonable adjustments we can make to assist you with your application and/or interview.