Call Operator
NHS 24 West Contact Centres

Job reference: 028662

Location: NHS 24 West Contact Centres

Job closing date: 26/08/2020

Job posted date: 17/08/2020

Salary: Band 2 (£19,609 - £21,615)

Employment type: Fixed-term or Secondment

Job Type: Administrative Services

Hours of work: 30.00 or 37.50 per week

Department: West Unscheduled Care

Employer (NHS Board) : NHS 24

Working as a Call Operator, you will receive calls from patients who have or may be suffering from a pre-determined symptoms, some even with the symptoms of the Coronavirus. You will need to listen sensitively and communicate clearly and accurately.  Patients you speak to may be anxious or upset, and rely on you to instil confidence with your enthusiastic, focused and professional approach to every call.


Someone who is available immediately to start and can work shifts.

You are enthusiastic and committed to fully undertaking this opportunity. You have the ability to follow instruction and adhere to process whilst listening sensitively and communicate clearly with the callers.

As a Call Operator, you will be part of a busy and growing team playing your part in helping to ensure that patients and the public are first in everything NHS Scotland does.  This will involve asking specific scripted questions and collecting and recording patient responses. There may be some patients who are in need of an immediate response, and will require to be directed to clinical colleagues or to other NHS services for further assessment. However, you will only be required to undertake this when being supervised by an experienced clinician.

As part of a multi-disciplinary team at NHS 24 you can make a real difference to people’s lives in what is a challenging time for everyone.

The attached Job Pack contains further information on NHS 24 and this vacancy.

We look forward to receiving your application.


The closing date for this job has now passed.