Test & Protect - Contact Tracing Team Lead
Eastbank Conference & Training Centre

Job reference: 031777

Location: Eastbank Conference & Training Centre

Job closing date: 07/10/2020

Job posted date: 24/09/2020

Salary: Band 6 (£31,800 - £39,169)

Employment type: Fixed-term

Job Type: Administrative Services

Hours of work: 37.5

Department: Test & Protect

Employer (NHS Board) : NHS Greater Glasgow & Clyde

We are seeking Contact Tracing Team Leads to join our already established Contact Tracing Team on a fixed term contract until 31st December 2021. These roles are available for an immediate start and will be based from East Bank Health Centre in the east end of Glasgow.

Test and Protect is Scotland’s approach to implementing the 'test, trace, isolate, support strategy', designed to break chains of transmission of COVID-19 in the community. This role forms part of NHS Greater Glasgow and Clyde‘s Contact Tracing programme which undertakes effective and extensive contact tracing, supporting people to self-isolate where required to do so.

As a Contact Tracing Team Lead you will provide support within the overall service delivery through prioritizing and delegating cases to a team of contact tracers providing support and guidance in contact tracing for COVID-19 related cases and their contacts.

In this key role you will manage performance ensuring Standard Operating Procedures are adhered too and accurate data is recorded to ensure flawless Management Information reporting.

You will ensure that the team has the appropriate level of support, training and access to information and systems to ensure that they support delivery of an effective contact tracing service.

This role is demanding, challenging and at the same time highly rewarding. Applicants will need to demonstrate, through current/previous work experience, the ability to deal with often stressful and emotional conversations with the public and members of your team.

This is a unique opportunity which will suit those who can demonstrate a flexible approach to working in a service which regularly changes, with adaptable attitude while keeping calm under pressure. Understanding, awareness and commitment to following Information Governance procedures and Data Protection legislation will be a requirement of this role.

The ability to work full time across a work pattern which includes shifts rostered 8am to 8pm weekdays and weekends (inc. Public holidays) is essential.

To be successful in this position you will be someone who can remain calm under pressure, demonstrate excellent interpersonal skills with an empathetic nature. The ability to evidence being able to  work independently, manage and prioritise own and team workload and cope with competing demands is an essential requirement as is a high level of  proficiency in the use of Microsoft Office products, electronic data information systems and it goes without saying - an exceptional telephone manner. 

Whilst experience in a health and social care setting is welcome applications are also encouraged from candidates who can demonstrate through experience that they meet the essential requirements detailed within the job description.

Please note due to high volume of applications expected, this post may close before the displayed closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible and do not wait until the closing date to submit.

 For informal enquiries please contact:  Anna Baxendale, Head of Health Improvement on 0141 201 4989 or anna.baxendale@ggc.scot.nhs.uk


The closing date for this job has now passed.