The closing date for this job has now passed.

Job reference: 070385
Salary: Band 7 (£40,872 - £47,846)
Job closing date: 07/10/2021
Job Type: Administrative Services
Location: Various sites
Employment type: Permanent
Hours Per Week: 37.5
Job posted date: 23/09/2021
Employer (NHS Board): NHS National Services Scotland
Department: Planning Perf & Bus Support (Dir)

Job Advert

Practitioner and Counter Fraud Services
Business Change Manager (Customer Relationships)
Agenda for Change band 7 
Permanent
Various

This is a challenging opportunity to support the greater development of engagement with all our customers and service users, as our Business unit moves through a period of significant change.

Practitioner and Counter Fraud Services provides services to more than 10 000 primary care contractors and their staff, working from 4 000 practices across Scotland, and to all Scottish territorial health boards. We manage the registration and primary care medical records for 5.5 million patients and make payments in excess of £2.8bn each year, more than 20% of the Scottish Government’s budget for health. 

Working with our operational teams and our service transformation and primary care programmes, you will help the SBU better understand the needs of our customers and, in turn, help measure and monitor their satisfaction with our services. 

The role will require the ability to build and develop relationships across the business unit and externally, ensuring that our customer engagement strategy fosters consistent and improving activity to create value for both the business and service user.
 
The postholder should be educated to degree level or be able to demonstrate equivalent knowledge and experience. Holding or working towards a professional qualification in a communications or customer engagement related subject would be helpful. Experience of managing workload in a complex organisation with competing demands is essential. 

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits

For an informal discussion about the post, please contact Fraser Paterson, Associate Director, Planning, Performance and Business Services – email fraser.paterson@nhs.scot to arrange a conversation.

Further information on NSS is available from: https://www.nss.nhs.scot/how-nss-works/
 
Closing date for completed applications is 7th October 2021

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies

Take a look around the company https://jobs.scot.nhs.uk/