Job Advert
Senior Service Design Advisor (REF: 071120)
£50,965 - £55,016 (Band 8A)
Full time (37.5 hours per week)
Fixed term contract/Secondment to March 2024
Edinburgh or Glasgow - remote working will apply for the foreseeable future.
Are you driven by curiosity and confident in employing a range of approaches to help others planning for a future health and social care landscape that isn’t about “more of the same”. Be one of NHS Scotland’s service designers and play a key role in the future of health and social care services.
Interest in the role of service design and what it can do to improve outcomes across health and social care services has increased dramatically over recent years. Some health and social care organisations have employed designers or users researchers or invested in design training for their workforce. User-centred design roles sit within Healthcare Improvement Scotland, NHS24, National Services Scotland, Golden Jubilee Hospital and NHS Digital Service.
Healthcare Improvement Scotland’s Improvement Hub (ihub) has a growing team of experienced service designers. This is an opportunity to work with design colleagues from the Scottish Government’s Office of the Chief Designer and several of the Special Boards to support person-centred design-led approaches, methods and tools to be embedded across our work.
Our Team
Our team supports health and social care organisations with complex, system-wide change to improve outcomes for the people of Scotland. This post is within the new Person-Centred Design and Improvement programme which blends together design and quality improvement approaches to deliver its aims.
Our work puts people at the heart of change through exploring, researching, developing, testing and implementing person-centred approaches to improve outcomes and experiences for people receiving care or support. We want the people who are most affected by how health and social care services are designed and delivered, to be actively engaged in designing the services and supports that they will use.
Your Role
We are looking for an ambitious Senior Service Designer for this role, to join our growing team. The successful candidate will have a passion for service design and for improving the lives of people across Scotland.
The Senior Service Design Advisor will support with the service design element of a complex project, managing the scope of the work and co-designing with stakeholders. The successful candidate will bring a significant level of service design knowledge, skills and experience. They will also play a key role in modelling and championing user-centred service design and user research across the health and social care system.
We are looking for someone who is educated to degree level (for example service design, user experience design, design and psychology, or similar) and either hold a master’s degree in relevant subject or demonstrate equivalent knowledge and significant experience in using service design to improve services. Experience and knowledge in the context of integrated health and social care services, mental health and/or substance use services, and of working at a national or regional level, is preferred but is not essential.
Work focus for this post
This is an exciting opportunity for the successful post holder to play a lead role in the design and prototyping of services and supports to improve the quality of care, access and outcomes for people with a dual diagnosis of mental ill health and substance use. This builds on engagement and research work already conducted and will be delivered in close conjunction with our Strategic Planning and Mental Health Improvement Portfolios.
For more information or an informal chat about the role, contact Chris Sutton, Portfolio Lead for Person Led Care, by email at chris.sutton@nhs.scot, or by phone at 07817 076056.
Closing date: Sunday 17 October 2021 at midnight.
It is anticipated that interviews will be held on 11 November 2021 via MS Teams.