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You will support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for clinics, are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary. You will maintain patient confidentiality at all times, ensuring patient information is accurate and up to date in line with the requirements of the Data Protection Act and Caldicott. and answer telephone and deal with enquiries from a variety of sources both internal and external. You will be at the reception for patients andusing our computerised patient management system (TrakCare) and supporting patients to use technologies such as self-check-in kiosks. You will arrange interpreters where applicable and be aware of and invoke contingency plans where necessary. It is essential that you have clerical and computer experience for a period of over 1 year, have worked with the public and have excellent communication skills. The shift pattern for this post is Monday - Friday 8.30am - 5.00pm.
Informal Contact: Irene Millar, Tel No: 0141 355 1398
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs .