Job Advert
Flexible Location: NES is a remote friendly employer supporting office, remote and hybrid working. We’re happy to talk about how you want to work.
Work Pattern: Fixed-term, Full Time, 37.5 hours per week.
Fixed-term or Secondment until 31/03/2024
*Secondment or SLA only for NHS staff in the first instance.
Previous applicants need not apply.
Who We Are
NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.
NES Technology Service has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies.
Join us in building the National Digital Platform
empowering NHS Scotland and its partners in improving Health & Care nationwide
The National Digital Platform
Information is at the heart of great health care. Our mission is to build the National Digital Platform (NDP) - the source of truth for every person in Scotland’s health data.
Designed to be both safe and secure, the NDP supports the provision of excellent care at the point of contact, increases the range and speed at which new digital services become available and accelerates opportunities for research, planning and predictive modelling.
The Opportunity
We are looking for a Service Designer to join our small, but highly talented and growing design team to collaborate and problem-solve some of the most complex challenges in health and social care.
Do you want to improve the lives of the people of Scotland through accessible and inclusive user-centred design processes?
Do you want to play a key role in championing the Scottish Approach to Service Design within the public sector?
Do you enjoy uncovering user needs to understand and visualise complex problems?
Do you enjoy working at pace and being adaptive to an ever-changing environment?
Working within the Product and Delivery Business Unit you will have the opportunity to design and deliver work that will directly inform the development and delivery of digital services for health and care professionals, and the general public.
Does this sound like you?
What We Love to See
Service Designers offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:
- Proven experience as a designer developing services and/or products.
- A clear understanding of agile methodology and the ability to work within a fast-paced, evolving environment.
- Ability to confidently lead and facilitate design discussions to identify user needs by defining appropriate approaches to engagement whilst advocating for the Scottish Approach to Service Design.
- Highly experienced in evidence-based design and can turn complex information into simple designs.
- Ability to collaboratively prototype whilst being confident in establish design patterns and iterate them.
- Highly effective communicator knowing how to make complex technical information and language simple for diverse senior internal and external stakeholders (both verbally and in writing).
- Ability to work on own initiative, to organise and prioritise workload and to meet strict deadlines.
Benefits Which Matter
As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:
- Life-work balance - with opportunities for flexible working and remote working
- Generous NHS pension scheme
- Annual incremental salary increases (up to the maximum of the salary band) plus annual NHS salary scale review
- Annual Leave – 27 Days increasing in line with service plus 8 days public holiday
- NHS discounts and more
Diversity and Inclusion
Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.
We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.
It’s not essential to be in a Service Design role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning to Service Design after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.
If you are considering applying and feel it would be helpful to discuss this initially, please contact colin.sanders@nhs.scot
Next Steps
*NHS applicants who wish to apply on a secondment basis are strongly encouraged to discuss this with their current employer at the earliest opportunity.
Our recruitment process is currently 100% remote and if successful you would initially work remotely, only working from our offices once official guidance supports this.
All applicants who are shortlisted for interview will be contacted by e-mail.
Online interviews will take place from week commencing 21st March 2022.
For further information please refer to the Job Information Pack below.
Unless otherwise stated the deadline for applications is 23:59 hours on the closing date.